Workplace Violence Prevention and Crisis Intervention Training

Instructor-led course development
Printed training materials

Digital training materials

Interactive eLearning

Workplace Violence: Understanding and Prevention

The clinical setting is unique among workplaces. First, employees are held to the highest ethical standards of practice and customer care. The fundamental principle of healthcare is "primum non nocere" (first, do no harm).

Second, clients under treatment can turn on those that labor to help them. The reasons for the outbursts can range from fear to traumatic brain injury to frustration to an adverse drug reaction. Often, the patient cannot be held responsible for his or her violent outburst.

The challenge is that an attack by a client does not nullify the fundamental principle of healthcare. Pain cannot be inflicted upon the client regardless of the reason for the violent outburst. This puts healthcare workers in a difficult, but not impossible, situation.

Continuing education and training is a mission-critical activity for any healthcare organization. Particularly in today's world of evolving technologies and communications tools, in-service training is an important activity for all employees. Central to the operations of proactive organizations are planned education programs. Our Workplace Violence: Understanding and Prevention training system provides, in a planned education program, formalized, time-sensitive material guided by your organization's official policy and federal, state and local regulations.

The program is a workshop for all nursing, physical, speech and occupational therapy staff, security personnel and employees who come in contact with clients. Palladium Education, Inc., is accredited by the California Board of Registered Nursing (CRBN). The Workplace Violence: Understanding and Prevention course qualifies for 10 contact hours under the CRBN.

All training plans, lesson plans and handouts are created according to the best practices paradigm to be effective, standardized and professional. Our easy to understand course material was first implemented in 1985 and has been used successfully in various medical facilities in California, Nevada and Hawaii. The program has been in continuous use since 1986 at a rehabilitation facility in Honolulu, Hawaii for both the clinical staff and security personnel.

Adoption of the Workplace Violence: Understanding and Prevention system will help to meet three important goals for healthcare organizations:

  • Provide a comprehensive curriculum utilizing best practice guidelines as reviewed by licensing organizations
  • Establish a standard for employee response that minimizes risk of escalation that results in physical containment
  • Provides proven containment techniques that minimizes potential injury to clients and staff

The scope of the training includes professional and ancillary staff that work with clients and their families. The didactic program includes a guidebook, handouts, presentations, exercises, lectures and open-forum discussions.

Our program is customized for your specific needs. We begin with our core plan and then partner with you to develop a system that is specific to your environment. We provide formalized, time-sensitive material guided by your organization's official policy and federal, state and local regulations. Each implementation of the Workplace Violence: Understanding and Prevention program is unique.


The goal of Workplace Violence: Understanding and Prevention is conflict resolution over physical containment. When conflict escalates to crisis, it becomes a no-win situation for the client. Our goal is a win-win. Resolution without confrontation is the pinnacle of success.

When physical containment cannot be avoided the Compassionate Containment® techniques, are designed not to harm or inflict pain upon the client; it is unethical and in direct conflict with the fundamental principle of healthcare.

Course Objectives

Participants will be able to:

  • Identify reasons why patients may become violent
  • Identify basic crisis intervention techniques
  • Define, demonstrate and summarize the importance of Critical Incident Stress Debriefing
  • Provide a safe environment in times of crisis at the facility
  • Identify personal reactions to confrontation
  • Identify and understand assault indicators
  • Demonstrate effective self-protective techniques to allow an escape from dangerous situations
  • Identify personal safety strategies at the workplace
  • Identify personal safety strategies at home
  • Apply effective documentation techniques
  • Understand personal risk factors related to violent behavior
  • Explain the Stress Model with fight or flight reactions
  • Discuss the theoretical models of assault
  • Understand how the working environment can affect behavior

Products and Services Offered

  • On-site evaluations
  • Assistance in preparing your organization's plans, policy and procedure documents
  • Prevention training
  • Compassionate Containment®
  • Self-protective measures
  • Strategies for personal Safety
  • eLearning modules